Regarding system incident

Incident Report for SocialDog

Resolved

We recently experienced issues with some data updates and post processing.
The issue has now been resolved.
We apologize for any inconvenience caused.

[Incident period]
・2025/3/3 15:57 - 2025/3/3 16:51 (JST)

[Features affected]
・Scheduled posts for "Post (Legacy)" feature
・RSS Auto post
・Post engagement

[Cause]
・A temporary communication issue occurred with our internal data processing service

[Current status]
・Posts scheduled during the incident period are being published sequentially
・RSS posts and post engagement data have resumed processing
Posted Mar 03, 2025 - 17:08 JST

Investigating

現在、一部のデータ更新および投稿処理に障害が発生しております。
ご迷惑をおかけし申し訳ございません。

■発生日時
3月3日(月)16時頃より

■障害内容
・データ更新処理、RSS投稿など一部の投稿が正常に処理されない

■対応状況
現在、影響範囲の特定、及び復旧作業を進めております。
復旧の見込みが立ち次第、あらためてご案内いたします。
Posted Mar 03, 2025 - 16:31 JST
This incident affected: Dashboard and Scheduled Tweets.