We apologize for the inconvenience caused by the web server outage that occurred starting at 13:00 (JST) on August 15, 2024, during which all functions on the web server were temporarily down. This issue was resolved at 14:17 (JST) on August 15, 2024.
【Incident period】
・August 15, 2024, 1:00 PM - 2:17 PM (JST)
【Affected users】
・All users.
【Features affected】
・All functions operable on the SocialDog web page (e.g., login).
・Functions such as scheduled posts, data retrieval, and Slack notifications continued to operate normally during the incident period.
When the incident information was made public, incorrect details were included.
Despite the incident being under investigation, the report mistakenly stated, "Due to high load on the web server, all system functions were temporarily slow to respond" and "The incident is now resolved." We sincerely apologize for the confusion caused by this misinformation.
Moving forward, we will ensure thorough review of information before releasing incident reports, and we will establish a robust communication system through the official SocialDog X (Twitter) account and other channels to ensure timely notifications.
Moreover, we will investigate the cause of this incident and strengthen our infrastructure to prevent future system outages.
We apologize once again for the inconvenience caused and appreciate your continued support of SocialDog.